Refund Policy
Effective 4 August 2026
Because XGhosting products are digital and can be accessed immediately, purchases are generally final after access or download, except where a refund is required by applicable law.
When a refund may be approved
XGhosting may approve a refund for a duplicate charge, an incorrect product delivered, corrupted or inaccessible files that support cannot resolve, or a verified unauthorized transaction. These examples do not limit rights available under applicable law.
How to request a review
Review and payment timing
Requests are reviewed individually. Approved refunds are returned to the original payment method. Processing time depends on Whop, the payment provider, and the customer’s bank, so XGhosting cannot guarantee when funds will appear.
Requests that normally do not qualify
Subject to applicable law, a change of mind after accessing a file, failure to read the product details before purchase, or inability to use a product caused by unsupported software or systems normally does not qualify for a refund.